helpful staff but disappointing conditions

The staff here were genuinely trying to help create a positive experience despite the hotel's condition. One employee went out of their way to assist me when I had an issue with my room.

The overall conditions of the property fell short of expectations.

My experience was quite disappointing. I was provided with a room that had a broken air conditioning unit, leaving the room uncomfortably hot. When I raised these issues, the staff seemed overwhelmed and unable to assist effectively, which only added to my frustration during my stay.

great spot for exploring local parks and attractions

I enjoyed my stay in a spacious and comfy room, and the hotel is just a short walk from Hobby Park and Hanes Mall, making it super convenient for leisurely city strolls and shopping trips.

Avoid it if you want a decent stay

The staff at least tried to be helpful even though the whole place is a mess 😒. One of the receptionists went out of her way to help me find a room that didn't have the mold smell.

Free parking and Wi-Fi were nice, but the keycard issue was frustrating.

A Hidden Gem with Cozy Comforts

My partner and I enjoyed our brief stay, especially the cozy queen beds and friendly service from the staff. The location was perfect for exploring local attractions. I recommend visiting nearby restaurants for some delicious meals. Pack your own snacks, as breakfast options were limited during our stay.

The queen room was spacious and comfortable, and I really enjoyed the complimentary coffee in the lobby every morning. I loved relaxing by the pool and taking advantage of the fitness center during my stay. My only minor issue was that the bathroom fan was a bit noisy, but it didn't ruin my experience at all! 😊

The customer service here was decent, with friendly staff. However, it was disappointing to encounter noisy neighbors and a few cleanliness issues that tarnished the experience. Additionally, the lack of basic amenities like a fridge and breakfast options was frustrating for my stay.

the outdoor swimming pool was refreshing, and the staff was willing to help us cancel the night we didn't need. the location is great for accessing nearby attractions, making it a convenient choice.

unfortunately, I can't recommend due to the issues encountered.

The location is convenient for business trips. The staff is friendly and helpful. The cleanliness in public areas is noteworthy. The air conditioning worked well in my room. Overall, it was a pleasant stay.

The cleanliness issues were alarming, as the room had visible wear and stains, and there were cigarette burns in the bathroom. Changing rooms was frustrating, especially when the air conditioning and TV were non-functional in multiple rooms. On the upside, the check-in staff was pleasant and tried to assist, but the overall state of the place greatly overshadowed that effort.

Just a reliable pick for a momentary pause in Winston-Salem with real value for money. The receptionist was nice, making check-in easy. Look elsewhere for better accommodations.

During my stay at Microtel, the staff was exceptionally friendly and helpful, assisting me with my presentation setup in the business center. The location was convenient for my work commitments, and I appreciated the cleanliness of the public areas.

The room had maintenance issues that disrupted my stay.

Skip this place!

We actually left before staying the night. The second room they offered was a total mess. Pictures online are totally misleading! The lobby looked unkempt, and I even saw trash on the floor. The desk clerk was nice tho.